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Returns & Exchanges

 

Return Policy and Order Issues

Will you accept returns, refunds, exchanges, cancellations, etc?

In our ongoing effort to keep our prices as low as possible on these custom orders, please understand that once you submit an order RETURNS ARE NOT ACCEPTED! Each product is considered CUSTOM MADE FOR EACH SPECIFIC ORDER and manufactured as a custom product immediately after the order is received. Once an order is placed we cannot quickly change or cancel the order. All orders go straight into production, so cancellation requests will incur a 25% cancellation fee to cover the cost of materials.

We strongly encourage you to be sure of the item you need BEFORE ordering! This includes proper selection of options, vinyl color, model year fitment, etc. If a mistake is made on your part when you order, contact us immediately or else the order will be shipped and cannot be returned. Any item sent back to us without first contacting us will be refused.

Note that any type of modification, installation, or other "use" of the product disqualifies the item for a return / refund.

Here are real-life common requests for returns that we have encountered, and are NOT acceptable :

- I didn't like the vinyl color and want to exchange for another.
- I bought two of the same kit, but different colors. I planned on returning the one I didn't like.
- There was a change of mind, and a return is needed.
- Spouse didn't approve of my purchase and I want to return for a refund.
- Product not what I thought it was, I didn't like it, want to exchange for something else.
- I was trying to match another vinyl color, but didn't do enough research before buying.
- The vinyl color did not match a vinyl color already installed on my vehicle.
- I bought the part from you, then sold the vehicle before installing.
- Oops, I ordered the wrong item and need to cancel.
- Oops, I ordered the wrong model year and need to return.
- The part took too long to ship.
- I messed up installation and want to return part of the order.

Again, please be sure of the item you need before ordering! We will be happy to answer any question, comment, or concern you have!

There was a problem with my item once I received it.

If there is a defect in your item or we have made a mistake in the order, please email us a detailed description along with a few digital pictures of the issue, and we will contact the manufacturer about the issue. If it is found to be a manufacturers or shipping error, we may have the part replaced. However a return will not be accepted.

How do I contact customer service?

You can email our Customer Service Department :

[email protected]

Please leave a detailed description of your questions or comments, along with pictures of any issue, and we will quickly respond to your email!

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